- We set up, host, maintain and support your AI WhatsApp front desk.
- You keep your own Meta / WhatsApp Business account and give us accurate information.
- The 2-week pilot is free. Your card is saved at the start and charged when the pilot ends, unless you cancel before then.
- Monthly plan, cancel with 30 days' notice. The setup fee is non-refundable after go-live.
- We only use your customers' data to run the service, and delete it when you ask or when you leave.
- AI can make mistakes. Your team handles handoffs and checks critical information.
1. Who we are and what these terms cover
is a done-for-you AI WhatsApp front desk for small businesses. It is provided by a licensed UAE IT services company ("we", "us"). These terms apply to the business that signs up ("you").
By submitting our onboarding form, starting a pilot, or using the service, you agree to these terms. Your quote or order confirmation (your plan, price and agreed integrations) forms part of the agreement. If your order says something different from these terms, the order applies.
2. What we provide
- Setup: we configure the assistant with your services, prices, durations, opening hours, closed days, branches or service areas, FAQs and booking rules, in English and Gulf Arabic, and connect it to your WhatsApp Business number and the tools we agree on (for example your calendar or booking system).
- Hosting: we run the assistant on cloud infrastructure we manage.
- Maintenance: we monitor the service, fix problems, and update your services, prices and hours when you ask (a reasonable number of routine changes is included).
- Support: by WhatsApp chat and email during our business hours (Dubai time). We aim to reply within one business day and treat outages as a priority.
Not included unless we agree in writing: new custom integrations, bulk or marketing campaigns, and major redesigns. We may quote for these separately.
We work hard to keep the service available, but we can't promise it will be uninterrupted or error-free. It depends on Meta/WhatsApp, internet providers and other third-party tools that we don't control.
3. Your responsibilities
- Your own WhatsApp account: you own and control your Meta Business and WhatsApp Business account and phone number, accept Meta's terms, and follow the WhatsApp Business and Commerce policies. You give us the access we need to connect and run the service.
- Accurate information: you give us correct and complete information about your business and tell us promptly when anything changes (prices, hours, holidays, staff, policies). The assistant answers based on what you give us.
- Customer opt-in: you get your customers' permission before they receive reminders, follow-ups or promotional messages, respect opt-outs, and tell your customers how you use their data (for example in your own privacy notice).
- Human handoff: you name the people who receive handed-over chats, and your team responds to them in good time.
- Lawful use: you won't use the service for spam, unlawful or misleading content, or anything that breaks UAE law or Meta's policies. Keep your logins safe and tell us if you think someone has misused them.
4. Free pilot and automatic billing
- The pilot lasts 2 weeks (14 days) from the day the assistant starts answering your customers. There are no setup or monthly fees during the pilot. Meta WhatsApp message fees may still apply.
- To start the pilot you save a payment card through Stripe, our payment provider. We never see or store your full card number. Nothing is charged during the pilot.
- If you don't cancel before the pilot ends, it automatically becomes a paid plan. On the day the pilot ends we charge your saved card the setup fee and your first monthly fee, and then the monthly fee every month on the same date.
- We will remind you by email or WhatsApp at least 3 days before your pilot ends.
- To cancel during the pilot, message us on WhatsApp or email before the end date. You won't be charged.
- One free pilot per business.
5. Fees and payment
- Setup fee: one-time, from AED 2,500. Monthly fee: from AED 750. Your exact price depends on the number of services, branches and integrations and is shown in your quote or order.
- Prices exclude VAT. 5% VAT is added where applicable, and we issue tax invoices.
- Meta WhatsApp message fees are separate from our fees. Meta charges them to your WhatsApp Business account, or we pass them on at cost if your order says so.
- Monthly fees are paid in advance. You authorise us to charge your saved card through Stripe for the fees in your order.
- We will give you at least 30 days' notice of any price change. You can cancel before the change takes effect.
6. Late or failed payments
- If a payment fails, we will tell you, and Stripe may retry the charge. Please update your card within 7 days.
- If an amount is still unpaid 14 days after its due date, we may pause the service after giving you notice, until the amount is paid.
- Unpaid amounts remain due. Where the law allows, we may also recover reasonable costs of collecting them.
7. Cancellation and ending the service
- The paid plan runs month to month. You can cancel at any time by WhatsApp or email.
- Please give at least 30 days' notice. Your plan ends at the end of the current billing period if you tell us at least 30 days before it ends. Otherwise it ends at the end of the next billing period. There are no further charges after that, and no refunds for part of a month.
- The setup fee is non-refundable after go-live. "Go-live" means the day the assistant starts answering your customers as a paid service (normally the day your pilot ends).
- We may end the service with 30 days' notice for any reason, and refund any fees you have paid in advance for the time after it ends. We may suspend or end it sooner if you seriously breach these terms, use the service unlawfully, don't pay, or Meta restricts your WhatsApp account.
- When the service ends, we disconnect the assistant. If you ask within 30 days, we give you an export of your booking data. We then delete your data as described in section 8.
8. Data protection
- Roles: you are responsible for your customers' personal data (the "controller"). We process it on your behalf, and only to provide the service.
- We handle personal data in line with the UAE Personal Data Protection Law, Federal Decree-Law No. 45 of 2021, and use reasonable security measures such as access controls, encryption in transit and limited staff access.
- We don't sell your data, use it for advertising, or use your customers' data to train AI models for other businesses.
- Service providers: to run the service we use trusted providers such as Meta (WhatsApp), cloud hosting, AI language-model providers and Stripe (billing). Some of them may process data outside the UAE. We choose providers with appropriate safeguards.
- Deletion: we delete your customers' data when you ask, or within 30 days after the service ends, except for records the law requires us to keep (for example invoices).
- If we become aware of a data breach affecting your data, we will tell you without undue delay and help you respond. We will also help you answer your customers' data requests.
Clinics: health data needs extra care. Health information is sensitive personal data under UAE law and may also be covered by health-sector rules. The assistant is meant for scheduling and general questions. Don't set it up to ask for diagnoses, medical history, test results or ID / insurance card images. If a patient shares medical details, the assistant should hand over to your staff. You are responsible for making sure your use meets the requirements of your health regulator (for example DHA), and we will work with you to keep health data to a minimum.
9. AI limitations
- The assistant can make mistakes. It may misunderstand a message, give an incomplete or wrong answer, or offer the wrong slot.
- It does not give medical, legal, technical-safety or other professional advice and is not for emergencies. Customers with an emergency should call the emergency services (999 or 998 in the UAE).
- Human handoff: complex, sensitive or unhappy conversations are handed to your team. Please make sure someone monitors and answers them.
- You review critical information: check the prices, hours and policies we set up before go-live and from time to time after that, and confirm critical details (such as quotes, medical preparation instructions or urgent visits) with the customer directly.
- Tell us about any wrong answer and we will fix it as quickly as we reasonably can.
10. Ownership and confidentiality
You own your business content and your customers' data. We own the platform, software, templates and know-how, and you may use them while your plan is active. We each keep the other's non-public business information confidential.
11. Limits of liability
- We are not responsible for indirect or consequential losses, such as lost profits, lost bookings or damage to reputation.
- We are not responsible for problems caused by Meta/WhatsApp, internet providers, third-party tools, or incorrect information you give us.
- Our total liability under these terms is limited to the fees you paid us in the 3 months before the event that led to the claim.
- Nothing in these terms limits liability that cannot be limited under UAE law.
- You are responsible for claims that arise from your content, from messages sent without your customers' consent, or from misuse of the service.
12. Governing law and disputes
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. We will first try to resolve any dispute in good faith within 30 days. If we can't, the courts of Dubai have exclusive jurisdiction.
These terms are provided in English and Arabic. If the two versions differ, the English version applies to the extent the law allows.
13. Changes to these terms
We may update these terms from time to time. We will tell you about important changes by email or WhatsApp at least 30 days before they take effect. If you don't agree, you can cancel before the change takes effect. If you keep using the service after that, you accept the updated terms. The date at the top shows the latest version.